Every refund, resolved.
Every policy, enforced.

The command center for SaaS ops teams drowning in Stripe disputes. Automate refund rules, cancellation flows, and chargeback responses — before they hit your margins.

REFUND/ live queue /
LIVE
Recovered this month
$14,230
7 open4 resolved
ID
Customer
Amount
Reason
Status
Age
RF-8841
Marcus Webb
$249.00
Duplicate charge
approved
2m ago
RF-8840
Priya Nair
$89.00
Service not delivered
pending
11m ago
RF-8839
Jordan Holt
$1,299.00
Chargeback — card fraud
escalated
34m ago
RF-8838
Sofia Reyes
$49.00
Cancellation within window
approved
1h ago
RF-8837
Kwame Asante
$399.00
Policy dispute
escalated
2h ago
RF-8836
Aisha Brennan
$19.00
Wrong plan billed
approved
3h ago
RF-8835
Luca Ferreira
$799.00
Annual sub — early exit
pending
4h ago
Vertexio
VP of Operations
96% automated

"Cut our manual review queue from 340 to 12 per week"

Cartify
E-commerce Director
−75% refund rate

"Refund rate dropped from 8.4% to 2.1% in 60 days"

NovaSaaS
Finance Lead
100% policy coverage

"Finally retired the Google Sheet we'd used since 2019"

Meridian Labs
Head of Billing
$28K recovered / mo

"Won 73% of chargebacks we used to just concede"

Stackform
COO
36x faster

"Stripe dispute response time went from 3 days to 2 hours"

Lumen Health
Ops Manager
Zero-code policy changes

"Cancellation flows now update without a single dev ticket"

Vertexio
VP of Operations
96% automated

"Cut our manual review queue from 340 to 12 per week"

Cartify
E-commerce Director
−75% refund rate

"Refund rate dropped from 8.4% to 2.1% in 60 days"

NovaSaaS
Finance Lead
100% policy coverage

"Finally retired the Google Sheet we'd used since 2019"

Meridian Labs
Head of Billing
$28K recovered / mo

"Won 73% of chargebacks we used to just concede"

Stackform
COO
36x faster

"Stripe dispute response time went from 3 days to 2 hours"

Lumen Health
Ops Manager
Zero-code policy changes

"Cancellation flows now update without a single dev ticket"

// interactive simulation

Choose a rule.
Watch it resolve.

A real refund request just came in. Pick the policy rule that applies — the system handles the rest in under 2 seconds.

Incoming RequestRF-8849
CustomerNadia Kowalski
Emailn.kowalski@vertexio.com
Amount$89.00
PlanPro Monthly
Request age18 days since purchase
Reason

"Decided not to continue — too expensive for current budget"

// Awaiting policy rule selection...
Select policy rule to apply:
1.8s
Avg resolve time
94%
Policy coverage
↓ 82%
Manual reviews
// cancellation flow builder

Toggle logic.
Not tickets.

Stop writing Zapier chains for every edge case. Build your cancellation flow visually — toggle nodes on and off, reorder conditions, and ship policy changes without a developer.

Changes propagate in under 30 seconds
🔒Version history on every flow update
📊A/B test retention offers automatically
Active nodes: 6/7
Click any node to toggle it on/off
cancellation_flow.rfnd● saved
// integration map

Plugs into your stack.
In under 15 minutes.

Native webhooks for Stripe, Shopify, and Braintree. No middleware, no custom code — paste your API key and your first policy rule fires automatically.

REFUND
core engine
Stripe
Disputes, webhooks, refund API
🛍
Shopify
Return windows, order refunds
💳
Braintree
Chargeback responses, voids
🔄
Recurly
Subscription cancellations
📊
Chargebee
Proration, plan changes
Salesforce
CRM sync, case management
73%
Avg chargeback win rate
< 2s
Refund processing time
99.2%
Policy compliance
12K+
Monthly disputes handled
quickstart.sh
$ npm install @refund/sdk
$ refund init --provider stripe
Connecting to Stripe... ✓ connected
Loading policies... ✓ 3 rules active
Ready. Listening for events.
// free audit

Audit My Refund Flow

Tell us your volume and platform. We'll analyze your refund exposure, flag policy gaps, and send a prioritized fix list — free, in 24 hours.

audit_request.rfnd
SECURE FORM
See the Full Demo →

No spam. No sales call unless you ask. Audit delivered within 24 hours.

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